PRIVACY POLICY

WHOLE ATHLETE PRIVACY POLICY

Updated: 02/25/2026 

Whole Athlete respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and how it is protected. 

1. WHAT THIS POLICY COVERS

This policy applies to information collected through: 

• Our website 

• Contact forms and free consult requests 

• Email, phone, and SMS communications 
• Online scheduling and intake systems

It does not replace our Notice of Privacy Practices for individuals who become patients and receive healthcare services.

2. WEBSITE VS. PATIENT INFORMATION

Information submitted through our website is not considered protected health information (PHI) under HIPAA until you formally become a patient and complete required intake documentation. 

Once you become a patient, your medical records are handled in accordance with HIPAA and applicable healthcare privacy laws. 

Please avoid submitting sensitive medical details through general website forms. 

3. INFORMATION WE COLLECT

We may collect: 

Information you provide: 

• Name, phone number, email, address 

• Date of birth 

• Messages or consult details 

• Insurance and payment information (for patients) 

• Medical history and treatment records (for patients) 

• SMS consent and message history

Automatically collected data:

• IP address 

• Browser/device type 

• Pages visited and website usage data 

• Cookies and analytics data

4. HOW WE USE INFORMATION

We use your information to: 

• Provide healthcare services 

• Schedule appointments and send reminders 

• Communicate about your care or inquiries 

• Process payments 

• Send educational updates or marketing (if opted in) 

• Improve our website and services 

• Comply with legal obligations

We do NOT sell your personal information.

5. TEXT & EMAIL COMMUNICATIONS

By providing your phone number or email, you agree to receive communications related to: 

• Appointments and scheduling 

• Billing or account notifications 

• Clinic updates 

• Marketing or educational content (optional)

Message frequency may vary. Message and data rates may apply. 

You may opt out of marketing emails via the unsubscribe link and opt out of SMS at any time by replying STOP.
SMS consent is never shared with third parties for marketing purposes. 

6. INFORMATION SHARING

We only share information when necessary to: 

• Provide care within our clinic 

• Coordinate with authorized providers 

• Process payments 

• Operate scheduling, EHR, or messaging systems 

• Comply with legal requirements

All service providers are required to maintain appropriate confidentiality and security standards. 

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee absolute security. 

8. YOUR RIGHTS

You may request to: 

• Access your personal information 

• Correct inaccuracies 

• Opt out of marketing communications

Contact us to make a request.

9. POLICY UPDATES

We may update this policy periodically. Continued use of our website indicates acceptance of any updates.

Questions about the Privacy Policy or Terms and Conditions can be sent to us at info@wholeathleteatx.com